One call, and an assistant that already knows your business.
A prototype for a home service company. We read the company's public site during one call, the owner checks what we found, and an assistant starts answering calls and chat from that knowledge.
The pain
Calls and questions that come in outside business hours go unanswered, and the caller moves on to the next company on the list. A smart assistant sounds like the fix, but setting one up looks long and expensive.
Where it comes from
Most of what callers ask is already written on the company's own site: services, areas, hours, starting prices. The prototype starts from that instead of from a blank form.
What we built
During one call we read the public site and turn it into a knowledge base: services, service areas, hours and starting prices. The owner checks it. From then on the assistant answers calls and chat, and anything it does not know goes to a person.
Public site
DEMOBirchline Home Services
Repairs and maintenance for homes nearby
Boiler service · Leak repair · Filter changes
Mon to Fri, 8:00 to 18:00
Knowledge base
DEMO- Services
- Boiler service, leak repair, filter changes
- Areas
- Three neighborhoods around the office
- Hours
- Weekdays, 8:00 to 18:00
- Prices
- Service visit from $90
Sample conversation
DEMOCaller
Do you come out on Saturdays?
Assistant
Saturday visits are not on the schedule. I can book you for Monday morning, or pass your number to the team.
DEMOInvented data for a demonstration. Not a client, not a result.
Before and after
- Nobody owns it
- Runs by itself
- Assistant
- A person decides
- Where money leaks
What a pilot will measure
A pilot with a real company would measure two things over a stated period:
- The share of calls outside business hours that got an answer.
- How many questions the assistant passed to a person.
Where a person stays
The owner approves the knowledge base before anything goes live. Questions the assistant cannot answer go to a person, together with the caller's details.