Checked on October 15, 2026
One possible reason business calls stop going through is that a provider carrying them was removed from the Robocall Mitigation Database: other providers may then no longer accept calls directly from it. Under FCC order DA 26-1073, providers had two business days after the October 5, 2026 release to stop accepting traffic directly from Digital Solutions Inc. Providers immediately downstream must block and stop accepting all of its traffic 30 calendar days after release, which is, by our count, around November 4, 2026. Calls to 911 and other emergency numbers are excepted.
The order concerns Digital Solutions alone. It does not establish that your own provider is Digital Solutions, or that this action explains a call that failed. It does show why an RMD status question belongs on your checklist when outbound calls use a VoIP service, dialer, or platform with voice features.
What is an FCC final determination order?
In this case, the term refers to the Enforcement Bureau's Final Determination Order and Removal Order DA 26-1073. The FCC order says the Bureau adopted and released it on October 5, 2026. By the same order, the Bureau removed Digital Solutions' certification from the Robocall Mitigation Database.
The final action followed steps identified in the order. The Bureau says it issued a Notification of Suspected Illegal Traffic on April 2, 2026, then an Initial Determination Order and Order to Show Cause on June 29, 2026. The order also says the Bureau identified 51 calls to wireless telephone numbers between May 6, 2025 and July 8, 2025 that delivered prerecorded messages without the called parties' consent.
The order bars Digital Solutions from re-filing an RMD certification unless it first receives approval from the Enforcement Bureau and the Wireline Competition Bureau. The FCC also describes protection from unwanted and illegal robocalls as its top consumer protection priority. Those are findings and requirements in this order about this company, not a conclusion about every business calling service.
What is the Robocall Mitigation Database and who has to be in it?
The FCC's order says it established the Robocall Mitigation Database, often shortened to RMD, in 2021 to promote transparency and effective robocall mitigation. The same order says voice service providers, gateway providers, and non-gateway intermediate providers must file a certification in the RMD.
A certification has a specific role. Under 47 CFR 64.6305, a voice service provider must certify that all calls it originates on its network are subject to a robocall mitigation program. That rule also says intermediate and voice service providers may accept calls directly from a domestic voice service provider only when its filing appears in the RMD and has not been de-listed through an enforcement action.
For an owner, the practical point is narrow. RMD status concerns the provider carrying or handing off voice calls. It is not a finding about your individual call merely because the call did not connect. Ask which domestic voice service provider carries your outbound calls, then ask whether that provider's certification currently appears in the RMD and has not been de-listed.
What happens to my calls if my VoIP provider is removed from the Robocall Mitigation Database?
The FCC order states the general consequence directly. When a provider's certification is removed from the RMD, all intermediate providers and voice service providers must stop accepting calls directly from that provider, with an exception for calls to 911 and other emergency communications numbers. The word directly matters because this part of the order describes who may accept the removed provider's handoff.
For Digital Solutions, the order imposed two related requirements. Within two business days after release, all intermediate and voice service providers had to stop accepting traffic directly from Digital Solutions. Separately, voice service providers immediately downstream of Digital Solutions must block and stop accepting all traffic from it beginning 30 calendar days after the order's release.
This mechanism can interrupt calls routed through the named provider, but the order does not tell you which provider carries your account's traffic. A failed call alone does not identify the cause. Your useful next step is to get the provider name and route status from the company that supplies your VoIP line, dialer, or voice-enabled platform.
How long until a removed provider's calls are blocked?
The dates below come from DA 26-1073. They separate removal and direct acceptance from the later blocking duty for providers immediately downstream.
| Point in the order | What the FCC order says |
|---|---|
| October 5, 2026 | The Enforcement Bureau adopted and released the final determination and removal order, and removed Digital Solutions' RMD certification. |
| Within two business days after release | All intermediate and voice service providers had to stop accepting traffic directly from Digital Solutions. |
| 30 calendar days after release | Providers immediately downstream must block and stop accepting all traffic from Digital Solutions. That is, by our count, around November 4, 2026. |
The two business day instruction and the 30 calendar day instruction should not be treated as interchangeable. The first addresses direct acceptance by intermediate and voice service providers. The second sets the start of the blocking obligation for voice service providers immediately downstream. The same FCC order provides the exception for 911 and other emergency communications numbers.
What should I ask my dialer or SMS vendor?
Use a short written checklist. The aim is to identify the voice provider and get a clear account-specific answer without assuming that this enforcement action reaches your service.
- Which domestic voice service provider originates or hands off our outbound calls?
- Does that provider's current certification appear in the Robocall Mitigation Database, and has it been de-listed through an enforcement action?
- Does any part of our outbound voice traffic pass directly from Digital Solutions?
- Do you expect any routing or account change because of DA 26-1073?
- If your platform also sends SMS, does this order change our messaging service in any way? The cited order and rule establish requirements for calls and voice traffic, so ask for a separate answer about texts.
- What alternate contact channel can we use while you investigate a failed call?
Keep a simple record of the answer, the provider name, and examples of failed calls you want the vendor to review. This is practical information, not legal advice. It gives the vendor something precise to investigate while keeping you from treating one FCC action as the explanation for every connection problem.
While you check outbound service, keep incoming customer calls visible too. SkyAria Voice Assistant, the AI phone receptionist from PATech Labs, answers incoming business calls around the clock, understands the request, books appointments, and passes written context to your team while working with your existing number. It does not change a provider's RMD status or the delivery of outbound calls.
How do other FCC calling rules fit into this check?
Keep separate rules in separate files. PATech Labs' guide to Do Not Call rules for business calls is about who is called, not who carries a call. The page on the FCC consent revocation rule 2026 covers a different FCC order. Neither page describes DA 26-1073 or removal from the RMD.
For this issue, stay with the two source questions created by the FCC order and 47 CFR 64.6305. Is the voice provider's filing present and not de-listed, and does your traffic pass directly from the provider named in the order? Those questions are more useful than assuming that all outbound services face the same problem.
Are 911 calls blocked too?
No, not under the removal consequence described in DA 26-1073. The FCC order says providers must stop accepting calls directly from a removed provider except calls to 911 and other emergency communications numbers. That exception should not be expanded into a conclusion about the route or status of any non-emergency call.
Does this order prove why my business calls are not going through?
No. DA 26-1073 establishes what providers must do with traffic from Digital Solutions. It does not identify the provider behind your account or diagnose an individual failed call. Ask your vendor to identify the voice provider and answer the RMD and routing questions above.
Does the order say my SMS messages will be blocked?
The cited FCC order and 47 CFR 64.6305 describe calls, voice service providers, and voice traffic. They do not provide a basis in this article for saying your texts will be blocked. If one platform handles both calling and SMS, request separate written answers for each service.
Can Digital Solutions file a new RMD certification?
DA 26-1073 says Digital Solutions may not re-file an RMD certification without prior approval from the Enforcement Bureau and the Wireline Competition Bureau. Until your vendor identifies the provider carrying your calls, that restriction should not be treated as a statement about your own account.
The main takeaway is simple. RMD removal changes whether other providers may accept a named provider's calls, and DA 26-1073 adds a defined blocking timetable for Digital Solutions. If calls fail, identify the provider, ask for its current RMD certification status, confirm whether the named company is in the route, and keep another customer contact channel ready while the vendor checks.